FAQ

Below you'll find answers to some common questions we get about our DogGo gear and accessories. If you have a question that isn't covered by the list below, feel free to reach out through the chat button or our contact page for assistance. We always do our best to respond quickly and accurately!
 
1. What makes DogGo accessories different from other pet brands?
  • At DogGo, we're committed to crafting practical, durable, and eco-friendly accessories that enhance your daily walks and outdoor adventures with your furry friend. Our products are thoughtfully designed with features like leash holders, magnetic fasteners and reflective yarn for nighttime visibility. Sustainability is our top priority and we make every effort possible to reduce our overall environmental footprint.

2. How do I choose the right size for my dog's collar?

  • Selecting the correct size collar for your dog is crucial for their comfort and safety. Refer to our collar size chart for detailed instructions on measuring your dog's neck circumference and choosing the appropriate size. If you're unsure, our customer service team is here to assist you.

3. Are your products suitable for all dog breeds and sizes?

  • Yes! Our products are designed to accommodate a wide range of dog breeds and sizes. However, we recommend checking the specific product details and sizing guides to ensure the best fit for your furry friend.
4. Are DogGo accessories machine washable?
  • Since we have chosen to use precise, durable and recyclable metal hardware wherever possible, we can't recommend tossing our gear directly into your washing machine. To ensure the longevity of your DogGo gear, we recommend hand washing with mild detergent and air drying naturally. Avoid using harsh chemicals or bleach, as these may damage the materials and compromise the integrity of your accessories.
5. Do you offer international shipping?
  • Very soon! For now we are focused on growing our brand and building our community within Canada, but we have big plans of expanding internationally in the near future. Stay tuned!
6. What is your return policy?
  • We want you and your pet to be completely satisfied with your DogGo purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy. Please review our return policy page for details on eligibility, return process, and any applicable fees
7. How can I contact DogGo customer service?
  • Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us through the chat button, our contact page, or via email at support@doggoproducts.com. We strive to respond to all inquiries promptly.
    Each DogGo accessory is meticulously crafted to enhance your daily walks and outdoor adventures while prioritizing durability, convenience, and sustainability. Join us in redefining dog athleisure with our innovative pet accessories.